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Standard Terms and Conditions for RMA


IMPORTANT: Before returning any item for credit or under warranty repair, you must obtain a Return Merchandise Authorization (RMA) number by filling out the RMA form.

1. Any product returned to Intouch Networks without a valid Return Material Authorization (RMA) number clearly marked on the outside of the package will be returned to customer at customer's expense.

2. Customers are responsible for all shipping charges from their facility to Intouch Networks.

3. Intouch Networks is responsible for return shipping charges from Intouch Networks to customer.

4. Intouch Networks Technologies manufactured products are warranted against defects in material and workmanship for a period of one year from date of purchase, under normal use.

5. Intouch Networks Technologies Inc will not be responsible for equipment returned without an RMA number.

6. All products being shipped to Intouch Networks for repair refund/exchange must be freight prepaid (customer pays for shipping)

7. All items returning for sales credit or exchange may be subject to at least 15% restocking fee


Limitation of Warranty

1. This warranty will become void when service performed by anyone other than Intouch Networks or an approved Intouch Networks warranty service dealer results in damage to the product.

2. This warranty does not apply to any product that has been disassembled, defaced, altered, subjected to abuse, neglect, or accident, exposed to faulty power, lightning strikes, that has had the serial number altered or removed, or that has been connected, installed, adjusted, or repaired other than in accordance with instructions furnished by Intouch Networks.

3. This warranty does not cover labor cost for removing and reinstalling the equipment for repair or for any expendable parts that are readily replaced in normal use.

4. The sole responsibility of Intouch Networks under this warranty shall be limited to repair of this product, or replacement thereof, at the sole discretion of Intouch Networks.

5. If it becomes necessary to send the product or any defective part to Intouch Networks or to any authorized service dealer, the product must be shipped in its original carton or equivalent, fully insured with shipping charges prepaid.

6. Intouch Networks will not assume responsibility for any loss or damage incurred in shipping.

Warranty Repair

1. RMA number is valid for 15 days only.

2. If the product is not received within 15 days, the RMA will be cancelled.

3. Intouch Networks will carefully test and evaluate all returned products and will repair or replace defective products that are under warranty at no charge.

4. If the malfunction is due to a manufacturing defect, it will be repaired, tested, aligned and calibrated as necessary, with strict adherence to factory specified procedures and parts, to working order.

5. If the malfunction is due to an issue not covered by warranty, a $35.00 evaluation fee will be charged, plus the actual costs of the repair. Intouch Networks's current shop rate is $50.00 per hour, plus parts.

6. When your unit is returned to you, you must restore configuration and or applications before full use can resume.

7. However, if Intouch Networks cannot duplicate the problem or condition causing the return, the unit will be returned to the customer at the customers cost as: "No Problem Found" and a $35.00 evaluation fee will be charged.

8. Repaired or replaced (only one per unit) product will be subject to the original warranty period from the date was purchased. Normal warranty procedure is to repair defective products, unless the cost of such repair is prohibitive. Each product repaired will be tested completely and recalibrated as necessary to meet original specifications.